PLUMBCRAFT

Please pass onto management our satisfaction with the customer service of your team who helped us out with fitting a gas hose to connect our BBQ to the fitting supplied with our new motorhome.
We were visiting the NZMCA offices up the road and saw your business on google maps, so popped in to see if someone could help us.
The receptionist, who unable to answer, went out the back and got Wes who straight away owned the problem and while not able to fix it, contacted the gas fitters who could. Wes let us know the gas fitters were traveling back from a job that day and Tryone would be able to look at it in the morning.
Tryone picked up the parts and fitted the hose, phoned me the next morning and dropped it off to me around the corner where I was parked, negating the need for me to drive down and find parking in our large vehicle.
10 out of 10 to all three.

We finally have an efficient system after 10 years of various, unsuccessful, interventions.

This is all thanks to Sean and his team who responded readily to our pleas for help, and came well prepared with the solution.

Thank you for sending Tommy down to us on Tuesday to service our 2 boilers- what a great guy!

Hubby was most impressed with his knowledge and manner – very professional and capable. Apparently Tommy was surprised at how `clean` the boilers were considering they are used daily for 6+ months /year and were very overdue for service !

Thanks again for sending him to Gisborne – great service from Plumbcraft and we appreciate that you were prepared to go the extra mile and fly a technician down.

I’m thrilled to bits with my radiators, they look fantastic.

I have to say it was a pleasure to have the guys working in my home. Despite the rain yesterday they got on with the job without complaint.

I would certainly recommend your company to anyone looking to heat their home.

Only the team at Plumbcraft can get an urgent call about a leak at our water tank and a pump problem and get someone out the day before Easter at 4pm and then get the job done in the pouring rain!
Knowing how busy you are – thank you ! To the amazing plumber – thank you for solving the problem at the end of a long day

I also wanted to say how exceptional we found your guys when on site. The digger driver was so helpful giving us advice on what to do landscaping wise, and the guy who was working with him on the last day even replanted one of our plants for us. Such a nice bunch of guys, we will definitely use Plumb Craft again.

Had my hot water cylinder start leaking and called up for a quote to get it fixed. Plumber came around later that day (on a Saturday) to assess and booked the job in for the following week. They gave me several options of what I could replace it with and told me the benefits/drawbacks of each option. The workmanship was tidy and they were very knowledgeable about the solar system I had. They even arranged for the electrician to come and wire it up. All in all they made this stressful time a lot easier for me with great communication and prompt work.

I have used Plumbcraft on numerous plumbing and drainage projects since in arriving in New Zealand 10 years ago . Over this period I have found the service and quality of the workmanship to be of the highest standard. I have recently had them install a central heating system to our home renovation in Taupo . The warmth from the radiators has transformed our home and the running cost of the diesel boiler has been a pleasant surprise.

Really top notch guys who moved with efficiency and left a quality finish. The care taken on my property was impeccable.

Excellent company, always use them when I need a plumbing job done.

Good quality work and very professional

We have been a Plumbcraft customer for some 18 years. 

We have not had need for a plumber’s service for approx 8 years, due to us building a new house in Karaka Harbourside and disposing of our rental properties.

Yesterday we discovered an issue with a HW cylinder multi way control valve and immediately contacted Plumbcraft.

I called about 8 30am and left a voice mail message.  I then decided to send an email request for service, with pictures of what I believed to be the ” offender “. My rationale was that it would help speed up the process and reduce the need for a visit to check the problem, then travel to get the part(s) and then return to do the job.

Approx 4 hours after sending the email, a Plumbcraft technician arrived to fix the problem.

Not only did the “techo” have the appropriate replacement part required (identified from the pictures sent in the email), but he explained the cause of the problem, installed the replacement part was a good ambassador for himself and his employer – Plumbcraft.

Thank you for prompt response and usual excellent service.